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Many renters experience it after returning their rental vehicle: Enterprise (Alamo) demands compensation and collects the deposit.
Doch ist die Forderung überhaupt berechtigt?
Readers of our article on Sixt and car hire rip-offs will recognise some of these methods. There, we explained the damage for which car hire companies are liable and when liability does not apply in principle - for example, in the case of existing, unrepaired previous damage.
In this article, we examine the common practice of Enterprise Holdings Inc. (in Germany: Enterprise Autovermietung Deutschland B.V. & Co. KG), which also operates under the Alamo brand, in connection with claims.
Nach der Rückgabe des Mietwagens erhalten viele Kunden eine After returning the rental car, many customers receive an email from Enterprise (Alamo)..
This often comes from an ‘Assistant Brand Rental Manager’.
In the e-mail, the renter is informed that damage or scratches have been detected. The customer is given the opportunity to comment on this.
The e-mail also states that the deposit will be temporarily withheld until the matter has been clarified.
➡ Tip: Renters should respond carefully to this email and document the condition of the vehicle well upon return.
Many of those affected receive a bill from Enterprise (Alamo) shortly afterwards, which is made up of several documents.
An important component of this settlement is a repair cost calculation from the Technical Inspection Association (TÜV).
🛑 Attention: A repair cost calculation is not an expert report!
The bill often contains a message that the credit card on file will be charged automatically if the claim for damages is not paid on time.
➡ Tip: Before you pay, have the claim checked! These invoices are often legally contestable.
Many hirers try to defend themselves against the claim. But Enterprise's claims department often responds with text modules:
➡ Tip: Before you pay, have the claim checked! These invoices are often legally contestable.
Our experience shows:
➡ Tip: If Enterprise charges you compensation, check your legal options - it is often worth taking legal action!
Have you received a claim for compensation from Enterprise (Alamo)? Has your deposit been withheld?
📩 Contact us now for an initial assessment!
✅ Via the contact form
✅ Directly by e-mail
✅ Or give us a call - our team will help you!
We usually reply within 24 hours.
Tolga Topuz
Lawyer
Topuz Law – Law Firm from Düsseldorf
Together we will find solutions that are customised to your individual needs. With us, there is no mass production, and certainly no working to a template!
You can also find us at:
Topuz Law
Parkstraße 22
40477 Düsseldorf
Germany
